COVID-19 Safe Management Measures at MetaQuest

Enjoy a peace of mind when your child attends our Science enrichment and tuition lessons in person

Students queuing 1m apart to enter the classroom for their Science Enrichment and Tuition class

Dear Parents,


Safeguarding the health and well-being of our students and staff is paramount to us. The MQ team is determined to work seamlessly and tirelessly to protect our community from the ongoing pandemic. We would like to share with you the latest safe management measures at our centre, which are aligned with MOH's and MOE's latest advisories.

Safe Management Measures at Our Centre

1. 15-Minute Staggered Class Timings 

  • Allows our teachers to dismiss and admit students into the classrooms with minimal to no contact between different classes. 

  • Gives our centre staff adequate time to disinfect classroom surfaces before the next class comes in.

  • Prevents crowding during change-over period.

  • Reduces unforeseen risks by having many children outside our centre.

2. Entry Screening

  • All students, staff and visitors will undergo visual health checks and have their temperature taken before being allowed into the centre. MQ staff will have their temperature taken twice a day to monitor their health, with temperature records kept.

  • All students are required to bring their ID documents such as School Smartcard (Transit Link Concession Pass), NRIC or FIN for SafeEntry admission via barcode scanning. Alternatively, a smartphone with the TraceTogether app installed can also be used to scan the QR code on our poster for entry purposes, and the check-in screen shown to our staff before entry. Our students are highly encouraged to bring their TraceTogether (TT) tokens to tap on the SEGW for SafeEntry check-in before TT-only SafeEntry on 17 May 2021.

  • Holiday programme students attending physical classes will be asked to fill in a simple travel and health screening form as an additional safeguard.

  • All parents whose child is attending regular physical classes will be asked to fill in the COVID-19 Measures Declaration Form so that they are aware of the situations where their child is not allowed to attend physical lessons:

    • In line with MOE safe management practices, students who are on Quarantine Order, Stay-Home Notice, Leave of Absence, Approved Absence, MC for respiratory symptoms; and

    • If there is someone in the student’s household on Quarantine Order, Stay-Home Notice or on MC for respiratory symptoms (18 and above).

3. Restricted Entry into Centre

  • Only students with classes near reporting time will be admitted into MQ premises. Parents will have to wait outside the centre.

  • All visitors and parents who wish to visit a centre for any transaction will only be admitted by appointment.

  • Only one visitor or family (not exceeding the legally-allowed group size) is allowed into the centre at any time, and we may decline walk-ins during busy hours.

4. Safe Management Measures in Classrooms

  • Our students are segregated into maximum of two groups not exceeding 5 in each class, with at least 1m between the groups.​

  • Where possible, students in the physical classroom will sit 1m apart from each other. 

  • For safety reasons, there will be minimal group / pair interactions amongst students during lessons. 

  • Our teachers will also maintain a distance of 1m from the students where possible. 

  • Hand sanitisers are available for use upon request by students. 

  • Please see two samples of classroom configuration below.

Classroom configuration of an in-person class at MetaQuest's Toa Payoh centre

5. Replacement lessons via Zoom

  • Replacement lessons are conducted via Zoom to minimise cross-contact between groups of students from different classes or centres. This also gives our students the flexibility to choose a replacement lesson at any available class timing.

6. Safe Management Measures for Anyone Entering the Centre

  • All suppliers, contractors and staff are expected to adhere to our safe management measures, i.e. keeping at least 1m apart  at all times.

  • Queue positions are also marked outside our centre to ensure at least 1m between queuing individuals.

7. Mandatory Wipe-Down

  • As practised before the Circuit Breaker, we will continue our mandatory wipe-down with disinfectant solutions in the classroom before the start of each lesson, as well as stepped-up cleaning of common surfaces and areas in the centre such as door handles, front desk counter and taps.

  • Shared Science experiment materials and equipment will also be disinfected between classes.

8. Employee Work Arrangements

  • Not more than 50% of the HQ team (staff with job scopes that allow them to telecommute) will be allowed to work in the office at any one time.

9. Management of Unwell Students

  • An isolation room has been identified at our centre. Students who are deemed to be unwell will be asked to wait in the isolation room for their parents.

10. Notification of Suspect Cases

  • Parents of students who have been in close contact with any suspected cases of COVID-19 at our premises will be notified accordingly.


Safe Management Measures for MQ Parents


When preparing for your child’s visit to the centre:

  1. To expedite our SafeEntry check-in for your child, please ensure they bring ID documents such as their School Smartcard/Transit Link Concession Pass, NRIC or FIN (for foreign students). Make a photocopy of these documents and keep them in your child's MQ bag so that they will never forget it! They are highly encouraged to bring their TraceTogether (TT) Token if they have collected it.

  2. If you are a new customer, please fill in the online COVID-19 Measures Declaration Form. We will send it to you before your child's first physical lesson.

  3. Pack an extra mask or face shield for your child, in case they lose or soil the one they are wearing in the course of the day.

When your child comes for lessons:

  1. Please arrive 10-15 minutes earlier to factor in time needed for additional safe management checks at SAFRA Toa Payoh's permitted entrances.

  2. Queue at the marked spots outside our centre while your child waits to have their temperature taken and checked in via SafeEntry.  If we run out of marked spots, please space yourself 1m apart from other individuals outside the centre.

  3. While waiting in line, do have your child ready their ID documents or TT Token for scanning. If you have a smartphone, you may help your child to check in via the Trace Together App by scanning the QR code on our SafeEntry poster. Show us the check-in screen when you reach the door.

  4. Only students who have upcoming classes are allowed into the centre. Please leave your child in our good hands at the door. 

  5. If your child has a fever (i.e. > 37.5°C) or flu-like symptoms, we will not be able to let them into the centre. We will be glad to arrange an online replacement lesson for your child. 

  6. In line with MOE's practices, we are also unable to let your child take physical lessons under the following situations. Please inform us if:

  • Your child is on Quarantine Order, Stay-Home Notice, Leave of Absence, Approved Absence or MC for respiratory symptoms.

  • Someone else in your child's household is on Quarantine Order, Stay-Home Notice or MC for respiratory symptoms (18 and above).

Transactions at the Front Desk:

  1. To spare you a trip and safeguard our MQ community, you are highly encouraged to make payment through our offsite options. If you wish to speak to our staff, we will be glad to give you a call or arrange for a video-call. 

  2. If you need to make a transaction in person with us (e.g. collection of worksheets), please make an appointment with our centre first. We seek your understanding that we will not be able to accept walk-ins during busier periods.

  3. As part of our safe management measures, we can only accept one visitor or family (not exceeding the legally-allowed group size) into our centre at any time via appointment. As such, we seek your patience if we are already attending to another customer when you arrive at our centre.

  4. Please check in via SafeEntry when you enter our centre, and check out at the end of your visit. 

  5. If you have a fever (i.e. > 37.5°C) or flu-like symptoms, we will not be able to admit you into our centre. 


At the end of your child’s lesson:

  1. Please pick up your child punctually after class to reduce the amount of time spent waiting at the centre.

Safe Management Measures at SAFRA Toa Payoh

Please factor in an additional 15-20 minutes when coming for class due to safe management measures at SAFRA Toa Payoh.

  • Blocked entrances: For SAFRA Toa Payoh, only the main entrance (near McDonald's) and the entrance from the carpark leading to the lift lobby is open for entry.

  • SafeEntry check-in and temperature screening are ​required to enter all the premises.


MOH’s Public Health Advisory

The Ministry of Health (MOH) has advised the public to remain vigilant and to adopt good personal hygiene practices. Here are some precautions we wish to highlight:

  • Avoid close contact with people who are unwell or showing symptoms of illness;

  • Observe good personal hygiene;

  • Practise frequent hand washing with soap (e.g. before handling food or eating, after going to the toilet, or when hands come into contact with respiratory secretions after coughing or sneezing);

  • Wear a mask when you leave your home.

  • Cover your mouth with a tissue paper when coughing or sneezing, and dispose of the soiled tissue paper in the rubbish bin immediately; and

  • Seek medical attention promptly if you are feeling unwell

We will continue to monitor the situation and step up our precautionary measures where necessary to safeguard the health of our students and staff. Please feel free to contact our team for any enquiries and we’ll be glad to assist you.


Thank you for your continued support and trust in MetaQuest.


Warmest regards,

The MetaQuest Team