COVID-19 Safe Management Measures at MetaQuest

Enjoy a peace of mind when your child attends our Science enrichment and tuition lessons in person

Physical lessons at MQ have resumed on 16 August 2021, Monday. For any assistance, please contact us during our operating hours. A heartfelt thank you to all our parents for being supportive and understanding throughout the pandemic.

Students queuing 1m apart to enter the classroom for their Science Enrichment and Tuition class

Dear Parents,


Safeguarding the health and well-being of our students and staff is paramount to us. The MQ team is determined to work seamlessly and tirelessly to protect our community from the ongoing pandemic. We would like to share with you the latest safe management measures at our centre, which are aligned with MOH's and MOE's latest advisories.

Safe Management Measures at Our Centre
(From 19 Aug 2021, Thursday)

1. 15-Minute Staggered Class Timings 

  • Allows our teachers to dismiss and admit students into the classrooms with minimal to no contact between different classes. 

  • Gives our centre staff adequate time to disinfect classroom surfaces before the next class comes in.

  • Prevents crowding during change-over period.

  • Reduces unforeseen risks by having many children outside our centre.

2. SafeEntry and Situations Where Physical Lessons Are Disallowed

  • All students are required to either bring a smartphone with the TraceTogether app installed to scan the QR code on our poster for entry purposes, or their TraceTogether (TT) tokens to tap on the SEGW for SafeEntry check-in.

  • All parents whose child is attending regular physical classes will be asked to fill in the COVID-19 Measures Declaration Form so that they are aware of the situations where their child is not allowed to attend physical lessons:

    • Students who are on Quarantine Order, Stay-Home Notice, Leave of Absence, Approved Absence or on MC for respiratory symptoms.

    • Students or their household members who have received an SMS Health Risk Warning

    • If there is someone in the student’s household serving Stay-Home Notice or Quarantine at home, or on MC for respiratory symptoms (6 years old and above).

    • If there is someone in the student’s household serving their Quarantine Order at a dedicated facility, and their first COVID-19 test upon entry is yet to be out; or

    • If there is any other situation where they have been in contact with a confirmed or suspected COVID-19 case but did not receive any follow-up from the authorities.

  • Holiday programme students attending physical classes will be asked to fill in a simple declaration form covering situations they are not allowed in the centre.

3. Restricted Entry into Centre

  • Only students with classes near reporting time will be admitted into MQ premises. Parents will have to wait outside the centre.

  • All visitors and parents who wish to visit a centre for any transaction will only be admitted by appointment.

  • Only one visitor or family (not exceeding the legally-allowed group size) is allowed into the centre at any time, and we may decline walk-ins during busy hours.

4. Safe Management Measures in Classrooms

  • Our students are segregated into maximum of two groups not exceeding 5 in each class, with at least 1m between the groups.​

  • Where possible, students in the physical classroom will sit 1m apart from each other. 

  • For safety reasons, there will be minimal interactions amongst students in the same group during lessons, and no interactions between different groups.

  • Our teachers will also maintain a distance of 1m from the students where possible. 

  • Hand sanitisers are available for use upon request by students. 

  • Please see two samples of classroom configuration below.

Classroom configuration of an in-person class at MetaQuest's Toa Payoh centre

5. Replacement lessons via Zoom

  • Replacement lessons are conducted via Zoom where possible to minimise cross-contact between groups of students from different classes or centres. This also gives our students the flexibility to choose a replacement lesson at any available class timing.

6. Safe Management Measures for Anyone Entering the Centre

  • All suppliers, contractors and staff are expected to adhere to our safe management measures, i.e. keeping at least 1m apart  at all times.

  • Queue positions are also marked outside our centre to ensure at least 1m between queuing individuals.

7. Mandatory Wipe-Down

  • As practised before the Circuit Breaker, we will continue our mandatory wipe-down with disinfectant solutions in the classroom before the start of each lesson, as well as stepped-up cleaning of common surfaces and areas in the centre such as door handles, front desk counter and taps.

  • Shared Science experiment materials and equipment will also be disinfected between classes.

8. Employee Work Arrangements

  • HQ team (staff with job scopes that allow them to telecommute) will be working from home as a default arrangement, with no more than 50% of the team at the workplace at any time. 


9. Ventilation of Premises

  • Measures to improve ventilation and indoor air quality in our premises are carried out in accordance with the latest guidance by NEA.

10. Management of Unwell Students or Staff

  • An isolation room has been identified at our centre. Students who are deemed to be unwell will be asked to wait in the isolation room for their parents.

11. Notification of Suspect Cases

  • Parents of students who have been in close contact with any suspected cases of COVID-19 at our premises will be notified accordingly.


Safe Management Measures for MQ Parents
(From 19 Aug 2021, Thursday)


When preparing for your child’s visit to the centre:

  1. To expedite SafeEntry check-in for your child, please ensure your child brings their TraceTogether (TT) Token, or have the TT app installed on their smartphone with their profile set up.

  2. If you are a new customer, please fill in the online COVID-19 Measures Declaration Form. We will send it to you before your child's first physical lesson.

  3. Pack an extra mask or face shield for your child, in case they lose or soil the one they are wearing in the course of the day.

When your child comes for lessons:

  1. Please arrive 10-15 minutes earlier to factor in time needed for additional safe management checks at SAFRA Toa Payoh's permitted entrances.

  2. Queue at the marked spots outside our centre while your child waits to check in via SafeEntry.  If we run out of marked spots, please space yourself 1m apart from other individuals outside the centre.

  3. While waiting in line, do have your child ready their TT Token for scanning. If your child has a smartphone, they may also check in via the Trace Together App by scanning the QR code on our SafeEntry poster. Show us the check-in screen when you reach the door.

  4. Only students who have upcoming classes are allowed into the centre. Please leave your child in our good hands at the door. 

  5. If your child exhibits flu-like symptoms, we will not be able to let them into the centre. We will be glad to arrange an online replacement lesson for your child. 

  6. In line with the latest advisories, we are also unable to let your child take physical lessons under specific situations. Please inform us if your child or someone in the same household falls under any of these situations.

Transactions at the Front Desk:

  1. To spare you a trip and safeguard our MQ community, you are highly encouraged to make payment through our offsite options. If you wish to speak to our staff, we will be glad to give you a call or arrange for a video-call. 

  2. If you need to make a transaction in person with us (e.g. collection of worksheets), please make an appointment with our centre first. We seek your understanding that we will not be able to accept walk-ins during busier periods.

  3. As part of our safe management measures, we can only accept one visitor or family (not exceeding the legally-allowed group size) into our centre at any time via appointment. As such, we seek your patience if we are already attending to another customer when you arrive at our centre.

  4. Please check in via SafeEntry when you enter our centre, and check out at the end of your visit if you used to the TT app. 

  5. If you exhibit flu-like symptoms, we will not be able to admit you into our centre. 


At the end of your child’s lesson:

  1. Please pick up your child punctually after class to reduce the amount of time spent waiting at the centre.

Safe Management Measures at SAFRA Toa Payoh
(From 19 Aug 2021, Thursday)

Please factor in an additional 15-20 minutes when coming for class due to safe management measures at SAFRA Toa Payoh.

  • Blocked entrances: For SAFRA Toa Payoh, only the main entrance (near McDonald's) and the entrance from the carpark leading to the lift lobby is open for entry.

  • SafeEntry check-in via TT token or TT app on smartphone is ​required to enter the premises. Your child will be strictly denied entry if they are unable to present either option. 


MOH’s Public Health Advisory

The Ministry of Health (MOH) has advised the public to remain vigilant and to adopt good personal hygiene practices. Here are some precautions we wish to highlight:

  • Avoid close contact with people who are unwell or showing symptoms of illness;

  • Observe good personal hygiene;

  • Practise frequent hand washing with soap (e.g. before handling food or eating, after going to the toilet, or when hands come into contact with respiratory secretions after coughing or sneezing);

  • Wear a mask when you leave your home.

  • Cover your mouth with a tissue paper when coughing or sneezing, and dispose of the soiled tissue paper in the rubbish bin immediately; and

  • Seek medical attention promptly if you are feeling unwell

We will continue to monitor the situation and step up our precautionary measures where necessary to safeguard the health of our students and staff. Please feel free to contact our team for any enquiries and we’ll be glad to assist you.


Thank you for your continued support and trust in MetaQuest.


Warmest regards,

The MetaQuest Team