COVID-19 Safe Management Measures at MetaQuest

Enjoy a peace of mind when your child attends our Science enrichment and tuition lessons in person


Updated as of 28 April 2022

Dear Parents,


Safeguarding the health and well-being of our students and staff is paramount to us. The MQ team is determined to work seamlessly and tirelessly to protect our community from the ongoing pandemic. We would like to share with you the latest safe management measures at our centre, which are aligned with MOH's and MOE's latest advisories.

Safe Management Measures for MQ students who are unwell or involved in COVID-19 Situations

Situations where students will not be allowed to attend physical lessons​

  • If your child is unwell or the following situations apply to them, please inform us and we will arrange for your child to take a replacement or online lesson:

    • They have flu-like or respiratory symptoms, e.g. fever (more than 37.5°C) 2), cough, breathlessness, runny nose, sore throat, incessant sneezing or loss of smell; or

    • They are on Isolation Order, Quarantine Order, Stay-Home Notice or MC; or

    • They are tested positive for COVID-19 through an Antigen Rapid Test (ART), whether self or healthcare-administered, or a Polymerase Chain Reaction (PCR) test.

  • To protect the health of our students, our centre staff will watch out for students with flu-like or respiratory symptoms. If your child exhibits such symptoms during their lesson, we seek your understanding that we may have to send them home.

ARTKit Negative

Situations where students need to provide a negative ART result before their physical lesson

  • If the following situations apply to your child, please have him/her take an ART before his/her lesson on the same day, and email us the photo of the ART kit showing a negative result:

    • Household members tested positive for COVID-19 through an Antigen Rapid Test (ART), whether self or healthcare-administered, or a Polymerase Chain Reaction (PCR) test; or

    • Household members placed on Isolation Order.

  • If there is any other situation where your child has been in close contact with a confirmed COVID-19 case, you are strongly encouraged to have your child take an ART before they come for their physical lesson. 

Other Safe Management Measures at MetaQuest

1. 15-Minute Staggered Class Timings 

  • Allows our teachers to dismiss and admit students into the classrooms with minimal to no contact between different classes. 

  • Gives our centre staff adequate time to disinfect classroom surfaces before the next class comes in.

  • Prevents crowding during change-over period.

  • Reduces unforeseen risks by having many children outside our centre.

2. Safe Management Measures upon Entry and Outside Our Centres

  • It is mandatory for all students, staff and visitors to wear a mask before they enter our centres.

  • Queue positions are marked outside our centres to encourage safe distancing.

3. Safe Management Measures in Classrooms

  • Masks must be worn at all times.

  • Hand sanitisers are available for use upon request by students. 

4. Replacement lessons via Zoom

  • Replacement lessons are conducted via Zoom where possible to minimise cross-contact between groups of students from different classes or centres. This also gives our students the flexibility to choose a replacement lesson at any available class timing.

5. Wipe-Down of Common Touchpoints

  • We will continue our wipe-down with disinfectant solutions in the classroom before the start of each lesson, as well as stepped-up cleaning of common surfaces and areas in the centre such as door handles, front desk counter and taps.

  • Shared Science experiment materials and equipment will also be disinfected between classes.

6. Employee Work Arrangements

  • Up to 50% of the HQ team will continue to work in the office each week on A/B shift arrangement.


7. Ventilation of Premises

  • Measures to improve ventilation and indoor air quality in our premises are carried out in accordance with the latest guidance by NEA.

8. Management of Unwell Students or Staff

  • An isolation room has been identified at our centre. Students who are deemed to be unwell will be asked to wait in the isolation room for their parents.


Safe Management Measures for MQ Parents


When preparing for your child’s visit to the centre:

  1. Pack an extra mask or face shield for your child, in case they lose or soil the one they are wearing in the course of the day.

When your child comes for lessons:

  1. Your child is encouraged to queue at the marked spots outside our centre while they wait to enter the centre. They must put on their mask before they enter the centre. 

  2. If your child exhibits flu-like symptoms, we will not be able to let them into the centre. We will be glad to arrange an online replacement lesson for your child. 

  3. In line with the prevailing Health Protocols, we are also unable to let your child take physical lessons under specific situations. Please inform us if your child or someone in the same household falls under any of these situations.

Transactions at the Front Desk:

  1. To spare you a trip and safeguard our MQ community, you are highly encouraged to make payment through our offsite options.

  2. If you exhibit flu-like symptoms, we will not be able to admit you into our centre. 


At the end of your child’s lesson:

  1. Please pick up your child punctually after class to reduce the amount of time spent waiting at the centre.

We will continue to monitor the situation and step up our precautionary measures where necessary to safeguard the health of our students and staff. Please feel free to contact our team for any enquiries and we’ll be glad to assist you.


Thank you for your continued support and trust in MetaQuest.


Warmest regards,

The MetaQuest Team